"True Story that occurred Saturday July 9th, 2011... My husband and i were on our way back from our West Yellowstone bike trip. He rides an '06 Goldwing 1800 and I ride an '07 HD FLHRS (Road King Custom). By the time we reached Red Wood Falls MN we had already logged about 2600 miles. We pulled into the SA in RWF to get water as i was super thirsty and it was hot out. He pulled out and i jumped on my bike,pulled in the clutch, turned the ignition to on and hit the starter button. NOTHING HAPPENED!. I tried it 3 more times w/ the same result. A few minutes later he shows up, as he didn't see me in his rearview mirror, and pulls in next to my unresponsive RoadQueen . We pulled the saddle bags off, pulled the side covers off, pulled out the manual, checked the gas, checked all the fuses, pushed it over to the gas pumps, topped off the tank. By this time i'm on the phone to Apol's asking for the Service Desk. I figured i'd at least try Service and see if anyone would even give me the time of day and try and help us figure out what wasn't working as we had exhausted our options. I get some guy on the phone and he starts throwing out suggestions to try this, try that. I wish i had remembered to get his name. Then he asks if i'm on a cell phone, and i say yes , well he wants me to put my phone down by the ignition switch so he can listen to the ?? kick in - so i oblige him. Then he wants me to put the phone down by the engine and hit the starter button. So i oblige him again. BAM would you believe that my bike started????? I whooped for joy and ran away from the bike to hear him on the phone. He's laughing like a hyena. I asked what he did to my bike and he half laughs half yells I fixed your bike Honey . i then asked what'd ya do - give her (bike) a kiss thru the phone? That got him laughing even harder. I said Thank you more times than i could count. My husband was even more impressed that this guy bothered to gives us a few minutes of his time. My husband and i get alot of flack for riding a GW and a HD. He says he keeps the HD around for something to work on!!! So this little breakdown only confirmed his little saying. I love my RoadQueen and am super Thankful for the Mechanic's help. Tell him to watch the mail as i'm mailing him a little thank you for going the extra mile to help a gal out. If we're ever out in that neck of the woods again you can bet i'll stop by and pick up a shirt to wear to show my support of their shop. Thanks to whoever you are that went above and beyond. My hubby was impressed and that takes some doing. All i can say is Thanks!"
Samantha Hanson - Prescott, WI